Return & Refund Policy
Shopping should feel simple and reliable. Our 14-Day Return Policy allows eligible customers to request returns while providing clear guidelines for approvals, inspections, replacements, and refunds.
1. Return Eligibility
Eligible physical products may be returned within 14 days of delivery, provided they are unused, undamaged, complete, and kept in their original packaging.
2. Non-Returnable Products
SaaS licenses, gift cards, digital products, and redeemed memberships are non-returnable once activated, redeemed, downloaded, or accessed.
3. Product Condition
Returned products must remain in resalable condition. Items showing misuse, alterations, missing components, or customer-caused damage may not qualify for a refund.
4. Return Request
Customers must request a return within 14 days of delivery and provide the applicable order details, product information, and reason for the return.
5. Return Approval
Return requests are reviewed before collection or shipment. Approval depends on the product's eligibility, condition, return timeframe, and applicable policy requirements.
6. Return Instructions
Approved customers will receive return instructions. Products should be securely packaged to help prevent damage during transportation back to the designated return facility.
7. Return Shipping
For eligible approved returns, return shipping may be provided at no additional cost. Shipping arrangements may vary depending on product type and return reason.
8. Return Collection
Where available, an authorized carrier may collect approved returns from the provided delivery address. Customers should ensure the package is ready at the scheduled time.
9. Damaged Items
If an item arrives damaged, customers should photograph the package and product and report the issue within 48 hours of delivery for verification.
10. Incorrect Items
If an incorrect product is delivered, report the issue promptly. After verification, an eligible replacement or refund may be arranged without additional product cost.
11. Inspection Process
Returned products are inspected after reaching the designated facility. Refund approval depends on whether the product meets the applicable return and condition requirements.
12. Refund Processing
Approved refunds are generally processed within 3–5 business days after inspection and approval. Processing time may vary depending on the selected refund method.
13. Refund Methods
Eligible refunds may be provided through bank transfer, UPI, or store credit, depending on the available options and customer's preference.
14. Cash Refunds
Delivery representatives and pickup agents cannot provide cash refunds during collection. Approved refunds are processed separately after the returned product has been verified.
15. Store Credit
Where available, customers may choose store credit instead of a monetary refund. Store credit may be subject to applicable usage conditions.
16. Missing Components
Products returned without required accessories, components, packaging, or included materials may be subject to partial refund, rejection, or other applicable adjustments.
17. Promotional Orders
Products purchased through promotional offers may have additional return conditions. Eligibility will be determined according to the applicable offer and product requirements.
18. Delivery Charges
Original delivery charges may not always be refundable. Refund treatment depends on the reason for return and the applicable return conditions.
19. Return Rejection
A return may be rejected if it falls outside the return period, involves an excluded product, shows misuse, or fails the applicable inspection requirements.
20. Failed Collection
If an approved collection cannot be completed because the customer is unavailable or the package is not ready, another collection attempt may be arranged.
21. Cancellation Before Dispatch
Eligible orders may be cancelled before dispatch, depending on their processing status. Once an order enters the shipping process, cancellation may no longer be available.
22. Policy Updates
We may update this Return and Refund Policy when our procedures, services, or applicable requirements change. Revised terms will be published on this website.
23. Customer Responsibility
Customers are responsible for providing accurate order information and following return instructions. Failure to provide required information may delay return processing or refund approval.
24. Final Resolution
All return and refund decisions are made after reviewing the applicable order details, product condition, return eligibility, and supporting information provided by the customer.